Q: How long for my order to arrive?
Most orders will be processed within 1-2 business days. Delivery time usually ranges from 5-10 business days. Some countries may take longer. You can find more information about our shipping policy at https://wikibattery.com/pages/shipping-policy
Q: What countries can I ship to? How about the shipping rate?
wikiBattery provides worldwide shipment for all battery product.
You can find more information about shipping at https://wikibattery.com/pages/shipping-policy
Q: What payment methods are accepted?
We currently accept Visa, Master Card, American Express, Amazon Pay, Apple Pay, Google Pay and PayPal.
Q: What is the wikiBattery return policy?
We accept any unconditional return within 14 days and 7 Days Dead on Arrival (DOA) Guarantee. You can find more information about our shipping policy at https://wikibattery.com/pages/return-policy
Q: I am not living in U.S.. Is your return policy still applies to me?
Sure!! We provide 7 days DOA guarantee and 14 days unconditional return for all countries. You can find more information about our shipping policy at https://wikibattery.com/pages/return-policy
Q: How can I check my order status?
You can sign in here to check your order: https://wikibattery.com/account/login
Also, we will send notification emails to you once your order has been shipped.
Q: How can I find the right battery for my model?
You can search the model name or model number on the search bar of wikiBattery.com to find out the suitable battery. For some cases, you may need to check/search the part number of your original battery.
If you are not sure which battery fits your model, please tell us by email to email@example.com.
We are glad to help you to find the compatible one.
Q: Why my new battery cannot hold a charge?
For safety reason, we will ship the battery in a discharged condition. You need to fully charge the new battery before the first time use.
Q: What do mAh and capacity mean?
mAh is a short form of milliamp hours which defines the battery's total capacity.( (1Ah = 1000mAh). The higher the mAh, the longer your battery can last between charges.
Q: What should I do with my old battery?
We do recommend you to recycle the old and non-working batteries.
You may find more information at http://www.call2recycle.org
Q: I don’t know how to replace the battery for my model.
Please send email to firstname.lastname@example.org. We will tell you how to replace the battery for your model.